RCM Reality: Kathy Saunders, SVP of RCM, Talks Trends, Challenges, and AI in Athenahealth

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Revenue cycle leaders are navigating increasing complexity, from payer behavior shifts to mounting pressure on margins and workforce constraints. But what does that actually look like for organizations operating on athenahealth?

In this session, we’ll unpack fresh insights from our 2026 RCM survey, filtered specifically for athenahealth users. We’ll go beyond the data to explore what’s driving these trends in practice: what’s working, what’s not, and where teams are feeling the most strain.

Featuring Kathy Saunders from Redefine Healthcare, this candid conversation will bring real-world perspective to the numbers. This discussion will focus on operational challenges, opportunities for efficiency, and how leading teams are thinking about the future of RCM.